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Data Recovery Services

RAID Recovery?

With over 20 years of data recovery experience and nearly 200 data recovery engineers worldwide, Kroll Ontrack® has the capacity and technical expertise required to solve complex RAID recoveries.

Hard drive data recovery becomes more complicated when a failed drive is part of a RAID array making RAID data recovery one of the most technically challenging types of data recovery.

Kroll Ontrack, as a division of a large corporation, is able to provide unmatched resources and proprietary technology to offer full RAID recovery services, which many data recovery providers can not offer.

With the Ontrack Data Recovery pre-service data recovery evaluation, you’ll know exactly what data you’ll get back before making decisions to proceed with a RAID recovery service.

RAID Recovery Capabilities

Ontrack Data Recovery services utilize advanced data recovery tools and techniques to repair, recover and rebuild inaccessible data from all types of RAID systems and situations:

  • Any RAID level, RAID controller or RAID architecture
  • Any hard drive type, make or model
  • All causes of data loss - recover data from simple, to the most complex and catastrophic, data loss situations - including viruses, natural disasters, accidental deletion, system crashes, corruption, hardware failure and more

RAID Data Recovery Service Options

  • Remote Data Recovery Services - If a RAID or SAN has only one drive failed, our remote data recovery service is the fastest, most convenient and cost effective solution for recovering data.
  • In-Lab Data Recovery Services - For situations in which a RAID has multiple failed drives, our In-Lab data recovery services will utilize our cleanrooms to recover your critical data.
  • On-Site Data Recovery Services - In cases where severe, large-scale data loss occurs or moving storage media would require too much downtime - performing data recovery procedures right at your facility may be the best option
Recoverable RAID Levels
  • RAID 0
  • RAID 1
  • RAID 3
  • RAID 4
  • RAID 5
  • RAID 1E
  • RAID 6
  • RAID 5E
  • RAID 5EE
  • RAID 0+1
  • RAID 10
  • RAID 50
  • RAID 51
Recoverable Hard Drive Types
  • ULTRA/ATA 100
  • SAS
  • SCSI
  • ESDI
  • Fibre Channel
  • USB
  • Firewire
  • RLL
  • iSCSI
  • eSATA

RAID Usage Tips

  • Never replace a failed drive with a drive that was part of a previous RAID system - always zero out the replacement drive before using
  • If a drive is making unusual mechanical noises, turn it off immediately and get assistance
  • Have a valid backup before making hardware or software changes
  • Label the drives with their position in a RAID array
  • Do not run volume repair utilities on suspected bad drives
  • Do not run defragmenter utilities on suspected bad drives
  • In a power loss situation with a RAID array, if the file system looks suspicious, or is un-mountable, or the data is inaccessible after power is restored, do not run volume repair utilities

Due to the highly technical nature of RAID recoveries, an important step to take when choosing a data recovery provider is to ensure that the provider has the capacity to take on large and highly complex recovery jobs. Many data recovery providers do not have enough resources or expertise to handle a successful RAID recovery.

Attempting to recover a RAID without an experienced data recovery specialist can put your critical data at further risk.

When hardware malfunction is a component of the problem, permanent destruction of data can occur with failed recovery attempts.

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